Hestia Order (“Hestia Order,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit hestiaorder.com, contact us, request a consultation, submit an inquiry, communicate with us, or use our professional home-organizing services.
Hestia Order provides professional home-organizing services in Jacksonville, Florida, and surrounding areas.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
We may collect information that you voluntarily provide to us, including:
If you become a client, we may also maintain information related to your project, including appointments, project notes, product recommendations, invoices, contracts, and communication history.
Because Hestia Order provides home-organizing services, clients and prospective clients may choose to provide photographs of their homes or personal spaces.
These photographs may incidentally show household items, furnishings, documents, products, possessions, or other personal information.
We use photographs submitted for a consultation or project only as reasonably necessary to:
Submitting photographs for a consultation or project does not automatically give Hestia Order permission to publish those photographs for advertising or marketing purposes.
Before-and-after photographs, project photographs, testimonials, or other client content will be used publicly only where appropriate permission or consent has been obtained.
Hestia Order may use HoneyBook to manage inquiries, consultations, scheduling, proposals, contracts, invoices, payments, questionnaires, and other client communications.
When you submit information through a HoneyBook form or interact with a HoneyBook-powered client process, the information you provide may be transmitted to and processed by HoneyBook in accordance with HoneyBook's own privacy practices.
Information submitted through HoneyBook may include:
Hestia Order uses this information to respond to your inquiry and administer the services you request.
When payment is made electronically, payment information may be processed by HoneyBook or payment-processing providers integrated with the services we use.
Hestia Order does not generally receive or store complete credit-card or debit-card numbers directly.
Payment processors may collect information necessary to complete the transaction and prevent fraud in accordance with their own privacy policies and security practices.
If you contact Hestia Order by email, telephone, text message, social media, or another communication method, we may retain information about that communication.
We may use your contact information to:
We do not use contact information obtained through a service inquiry to send unrelated bulk marketing communications unless you have agreed to receive them or such communication is otherwise permitted by law.
We may use personal information for legitimate business purposes, including to:
We may also use aggregated or de-identified information that does not reasonably identify an individual to understand business performance and improve our services.
The Hestia Order website is built and hosted using Webflow.
When you visit our website, Webflow and its infrastructure providers may automatically process certain technical information necessary to operate and deliver the website.
Depending on the technology involved, this information may include:
This information may be processed for website delivery, security, troubleshooting, performance, and related technical purposes.
Webflow's handling of information is also governed by its own privacy practices.
Hestia Order may use website analytics or performance tools to understand how visitors interact with our website.
If analytics tools are enabled, they may collect information such as:
We use this information to understand website performance and improve the usefulness of our website.
We do not intend to use website analytics to identify individual visitors personally.
Our website or third-party service providers may use cookies, local storage, pixels, or similar technologies.
These technologies may be used for purposes such as:
The specific cookies used may change as our website and service providers change.
You may be able to control or delete cookies through your browser settings. Blocking certain technologies may affect how some website features operate.
Hestia Order maintains a Google Business Profile.
If you interact with Hestia Order through Google, including by viewing our profile, requesting directions, contacting us, uploading photographs, or leaving a review, Google may collect and process information under Google's own privacy policies.
Reviews submitted through Google are publicly available according to the visibility settings and policies of Google.
Hestia Order may quote, link to, or display publicly submitted reviews on our website or marketing channels.
We may abbreviate a reviewer's last name when displaying a review on our own website for privacy purposes.
Hestia Order may maintain profiles on platforms such as:
When you interact with Hestia Order through a third-party social platform, that platform may collect information about your interaction according to its own privacy policy.
Information you make publicly available through social media, including comments, reviews, photographs, or posts, may also be visible to Hestia Order and other users of that platform.
We may respond to comments, messages, reviews, and other communications through these platforms.
Our website may contain links to services or websites operated by third parties, including platforms used for:
For example, product recommendations provided as part of an organizing project may link to third-party retailers.
Hestia Order does not control the privacy or security practices of third-party websites.
When you leave our website or use a third-party service, that provider's privacy policy and terms will govern your interaction.
As part of our organizing services, Hestia Order may recommend organizational products offered by third-party retailers.
If you follow a product link or purchase a recommended product, the retailer may collect information from you independently.
Unless specifically disclosed otherwise, Hestia Order does not receive the payment information you provide directly to a retailer.
Hestia Order does not sell your personal information.
We may disclose information when reasonably necessary to service providers that help us operate the business, such as providers of:
These providers may process information only as permitted by their agreements, privacy policies, and applicable law.
We may also disclose information when reasonably necessary to:
If the business is reorganized, sold, merged, or transferred, relevant business records may be transferred as part of that transaction subject to applicable law.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, accounting, tax, contractual, insurance, or legal purposes.
Different information may be retained for different periods.
For example, project records, contracts, invoices, and transaction information may need to be retained longer than an initial inquiry that does not become a project.
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.
Hestia Order takes reasonable administrative and technical measures to protect information in our possession.
We also use established third-party providers for services such as website hosting, client management, scheduling, and payment processing.
However, no website, email system, internet transmission, or electronic storage system can be guaranteed to be completely secure.
You should avoid sending highly sensitive information through ordinary email, text messages, or website forms unless it is necessary.
Depending on your location and applicable law, you may have rights regarding personal information maintained about you.
You may contact Hestia Order to request that we:
Some records may need to be retained for legal, contractual, accounting, tax, insurance, security, or other legitimate business reasons.
You may also unsubscribe from optional marketing emails using any unsubscribe mechanism included in those messages.
Hestia Order's website and services are intended for adults seeking professional home-organizing services.
We do not knowingly collect personal information online directly from children under 13.
If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action.
Some browsers offer a “Do Not Track” setting or other privacy signals.
Because standards for interpreting some of these signals continue to evolve, our website may not respond to every browser-based signal in the same manner.
You may control cookies and certain tracking technologies through your browser or device settings.
We may update this Privacy Policy periodically to reflect changes in our business, website, technology, third-party providers, or legal requirements.
When changes are made, the revised policy will be posted on this page and the Last updated date will be changed.
We encourage visitors to review this Privacy Policy periodically.
If you have questions about this Privacy Policy or how Hestia Order handles personal information, you may contact us at:
Hestia Order
Jacksonville, Florida & surrounding areas
Email: hello@hestiaorder.com
Phone: 754-210-0669
Website: hestiaorder.com
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